Terms & Conditions
1. Definitions
a) 'Company' means Sparetool Parts.
b) 'Customer' means any individual or firm offering to purchase goods from the company.
c) 'Goods' means the articles which the customer agrees to buy from the company.
d) 'Agreement' any transaction or proposed transaction between the company and the customer relating to the sale / purchase of goods.
e) These terms and conditions shall apply to and be incorporated into every agreement between the company and the customer.
f) These terms and conditions shall take precedence over any terms and conditions of the customer and shall not be varied without the written consent of the company.
g) 'Seller' means any individual or firm offering to sell goods to the company.
h) ‘Delivery Date’ means the dates specified by the Seller when the goods are to be delivered.
2. Price
a) Website prices quoted by the company are inclusive of value added tax (VAT) 20% where applicable. Delivery, insurance and payment surcharges (where applicable) are inclusive of value added tax (VAT).
b) The company shall be entitled to apply additional delivery charges where the customer requests partial delivery of an order.
c) Prices quoted are those current at the time of purchase.
d) The company reserves its rights to change and vary its stated prices.
4. Stock Status
a) The website currently does not have live stock status, we have worked with the manufacturer to display all availalbe parts they can supply for their machine. Please note at time of listing these are available to order from the manufacturer.
b) Sparetoolparts has a large stock profile of all the top selling items (industry standard) and will order in the less common parts from the manufactuer, please refer to point 4a for clarification on stock status.
5. Payment
a) Payment for all goods and carriage must be paid in full via the secure website before goods will be dispatched.
6. Delivery
a) All delivery dates quoted, whether verbally or otherwise are estimates and are therefore not guaranteed. The company shall have no liability for any delay in delivery or non-delivery or for any consequential loss.
b) Delivery of goods to the customer's address or any other place requested by the customer shall constitute delivery and the risk passes upon such delivery to the customer.
c) The company shall be entitled to make partial deliveries, in which case these terms and conditions shall apply to each partial delivery.
d) Any discrepancy between the goods delivered and the goods ordered, the customer must advise the company within one working day of receiving the goods. The customer must hold the goods and make them available for inspection or collection by the company or it's representatives on request.
e) The customer must advise of any non-delivery within 7 days after the expected date of delivery.
f) For International orders we will advise you of additional delivery costs before dispatching your order. Cost will vary from country to country.
g) It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.
h) Damages and shortages must be notified in writing the same day goods are received.
7. Loss or Damage in Transit
a) The company will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to the company within one working day of delivery or expected delivery.
b) In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by the company or it's representatives on request.
8. Ownership
a) Ownership will pass to the customer once the payment has been received and the Customer has taken receipt of the product.
b) The customer will become responsible for any loss, destruction of, or damage to any goods on their delivery.
9. Returns and Cancellations
Our customer service department must be contacted before any return is made to obtain the necessary returns reference and provide you will a returns form .You need to complete the form and return it to us in order for us to arrange collection. All returns numbers must be marked on items being returned to us.
Please note we are unable to provide a refund for any non stock items as they had to be ordered especially from the manufacturers who in turn do not accept returns from us.
Unwanted Returns/Ordering Errors
Due to the nature and the sheer quantity of spare parts available on the website we are unable to provide a refund/exchange for any part bought in error or that is no longer required.
Damaged Goods
Should you receive any parcel from us that contains damaged goods this should be notified to customer services who will arrange for collection and replacement, within the 7 working day period.
If any damaged items have been used they will be deemed acceptable by you and will not be considered for replacement, only repair.
Shortages
Should any consignment be sent to you incomplete please contact our customer service department within 1 working days who will be pleased to investigate this for you and to arrange for the completion of your order. Please be aware that back-ordered items that are "to follow" do not constitute shortages.
10. Warranties and Liability
a) The company warrants that the goods supplied will be at the time of delivery correspond with the description given by the Seller. All other warranties, conditions or terms relating to fitness for the purpose, quality or condition of the goods, whether expressed or implied by statute or common law or otherwise are excluded to the fullest extent permitted by law.
b) All Warranties are null and void if purchased items are installed by non approved manufacturer service agents.
11. Photos and Other Information
a) All photos, illustrations and other information contained on the website, sales literature and price lists are representative, for guidance only and do not form part of this agreement.
b) The customer should check specifications, compatibility, suitability and legality of goods with manufacturers before ordering if in any way unsure. Any advice or opinion offered by the company or its representatives should not be relied upon to make a purchasing decision.
12. Termination
The company shall be entitled by notice in writing to terminate any agreement without prejudice to any claim or right the company may otherwise make or exercise where the customer is in breach of any term, condition or provision of this agreement or required by law.
13. Video Inspection Service
a) While every effort will be made to provide the required information during the use of the video inspection service, Sparetoolparts cannot be held liable if during the video call, the engineeer is unable to diagnose the fault and we would be unable to refund the Video Inspection Fee.
b) If the engineer is able to succesfully diagnose the issue and advise the customer of the required part required but the part is no longer available or on back order with the manufacturer, Sparetoolparts reserves the right to not provide a refund on the Video Inspection Fee.
c) If during a repair/installation of a part the customer caused unintentinal damage to their product while under the instruction of the engineer via video link, Sparetoolparts will not be held liable for any damage to the machine and reserved the right to not provide a refund on the Video Inspection Fee
d) If before, during or after the video Inspecting Service is carried out, the customer causes himself or others injury while following the instructions from the engineer Sparetoolparts cannot be held liable, all work on the owners tools is carried out at their own risk.